1. Overview

At GreenMart, customer satisfaction is our priority. This Return Policy explains the conditions under which products may be returned, replaced, or refunded after purchase.

2. Eligible Returns

Returns may be accepted under the following conditions:

• Damaged or spoiled products
• Incorrect items delivered
• Missing items from an order
• Expired products at delivery

3. Non-Returnable Items

For hygiene and safety reasons, certain items cannot be returned, including opened food items, perishable goods once accepted, and products damaged due to customer mishandling.

4. Return Process

To request a return or replacement, please contact GreenMart customer support within 24 hours of delivery. Supporting images or order details may be required for verification.

5. Refunds

Approved refunds will be processed to the original payment method or issued as store credit, depending on the payment type and customer preference.

6. Damaged Items

If you receive damaged or spoiled products, please notify us immediately. We will arrange a replacement or refund after verification.

7. Wrong Items

In case of incorrect items delivered, GreenMart will replace the item or issue a refund at no additional cost.

8. Processing Time

Refunds and replacements are typically processed within 5–7 business days after approval, depending on the payment provider and location.

9. Contact Support

For return-related queries, please contact GreenMart support at support@greenmart.com or call +[Phone Number].

10. Policy Updates

GreenMart reserves the right to update this Return Policy at any time. Changes will be posted on this page and take effect immediately.